Area Leaders
Area Leader Leadership Toolkit
We believe that every leader needs a set of tools that can help them lead and view the business in new and dynamic ways. The more a leader uses these tools the more proficient they will become when problem solving challenges that arise each day in the business. By learning about and subsequently implementing the below tools into your work as a Area Leader, you will not only sharpen your leadership skills but also prepare yourself for the next step of becoming an Assistant Manager.
Growth Zones
Manage between comfort and panic so that Team Members find their growth
H.E.A.R.D. Model
How to recover a guest with an unsatisfactory experience
Chick-fil-A One®
Understand the value of Raving Fans of Chick-fil-A
Area Leader Required Reading
As an Area Leader, we ask that you read and understand the following articles about different topics that are essential to executing your job duties effectively. As you read through these articles, complete the applicable questions in your workbook.
