Team Leaders
Team Leader Leadership Toolkit
We believe that every leader needs a set of tools that can help them lead and view the business in new and dynamic ways. The more a leader uses these tools the more proficient they will become when problem solving challenges that arise each day in the business. By learning about and subsequently implementing the below tools into your work as a Team Leader, you will not only sharpen your leadership skills but also prepare yourself for the next step of becoming an Area Leader.
W.H.E.D.
Winning Hearts Every Day Strategy
Hospitality Model
Core 4 + 2nd Mile Service
Lead vs Lag Measures
Analyze past performance & influence future performance
Team Leader Required Reading
As a Team Leader, we ask that you read and understand the following articles about different topics that are essential to executing your job duties effectively. As you read through these articles, complete the applicable questions in your workbook.
