ASCENT

Leadership Development

Why Ascent?

By stepping into a leadership role, Team Members and leaders are empowered to play a vital role in their own development as well as in that of their workplace and team, helping them to learn vital life skills and develop knowledge on core competencies associated with leadership.

Accepting a leadership role will prepare you for the next role you want to take on in life. Thinking about a job/career in the future or where you want to go to college? Leadership experience is a great addition to your resume! It will show that you have learned and begun to develop leadership skills. It’s not easy. It’s challenging but rewarding.

Becoming a leader teaches young people how to critically evaluate situations and communicate their thoughts with their peers and managers. At the same time, they learn important character traits such as self-control, self-discipline and respect for others.

Teamwork is an important component of leadership growth. Throughout your time as a leader, you may rise to some challenges and struggle with others, but it is all part of learning valuable skills that you will be able to take with you forever. Team Members must learn to help others to step up to the challenge. Like all other skills learned during practicing leadership, the ability to help others is applicable to any real-life situation.

About Ascent

Looking Past the Sandwich

Looking Past the Sandwich

The Ascent Leadership path is an invitation into developing a skillset. It will be hard work. It’s not about a different color shirt or a “next level.” Taking on a leadership role is about growing, discovering and practicing to gain confidence in some of the most valuable skills in today’s workplaces and economy. Beginning your work and discovery at Chick-fil-A will help propel you past your peers who don’t work at Chick-fil-A into areas of influence and knowledge that would normally only be experienced in a later management role.

What Will I Learn?

What Will I Learn?

In serving as a role model, trainer, coach and decision-maker, the leader will develop a toolkit of impactful leadership tools and self-management skills most valuable in today’s economy as well as gain real world experience in impacting the systems, processes and mission of the larger organization.

The Leadership Toolkit

Leadership Development Competencies

• • •

Team Leader

  • Hospitality

    Proactive • assertive • role modeling • Core 4 and 2nd Mile Service • professionalism • dependability

  • Communication

    Speaks clearly & effectively • shares detailed observations, facts & perspectives • can be firm and kind • listens well

  • Growth Mindset

    Resilience & adaptability • takes on challenges • volunteers to help • has a “whatever it takes” attitude • seeks feedback • sets goals

  • Encouraging

    Changes/improves mood of person or team • builds support for process change • fosters enthusiasm • uses praise & recognition tools • exudes positivity • celebrates others

  • Teaching & Training

    Knowledge of correct/accurate standards & processes • communicates & teaches them • demonstrates credibility • not afraid to set expectations

Area Leader

  • Accountability

    Follows through on responsibilities & checklists to completion • acts with ownership • takes responsibility for actions & team behaviors

  • Coaching

    Works to improve performance of others • provides clear, behaviorally accurate feedback • communicates & builds confidence • asks effective questions • listens

  • Feedback

    Establishes positive interpersonal relationships • can write out bulleted specific feedback • enables others to succeed • maintains focus on business needs & results

  • Problem Solving

    Looks for ways to add value • addresses unidentified issues • avoids “plow through” mindset • anticipates roadblocks • addresses customer issues

  • Goal Setting

    Works with focused effort • establishes objectives by day & week • celebrates goal achievement • uses individual & team goals • project & task achievement

Assistant Manager

  • Execution

    Carries out organizational goals & objectives • time management • creates rhythm through consistent process execution & follow-up • takes action • self-initiated

  • Building & Leading Teams

    Works with others toward shared goal • aligns team around core values • speaks into core values & mission • improves capability of Team Members • tough conversations

  • Ownership

    Proactive approach • understands mission & values • uses in decisions & coaching • genuine interest in business success • pursues constant growth

  • Influence

    Creates positive impact on others • persuades others toward goals & process execution • has & maintains awareness of environment • assertive • motivational • confident • intuitive observation

  • Delegation

    Sets clear & reasonable expectations • sets time table deadlines • delegates responsibility & tasks and follows up • directive & in control • checklist follow-up • assesses abilities of team and Team Members

The Skill Set

Job Skills

Critical Thinking

Emotional Intelligence

Problem Solving

Adaptability

Flexibility

Teamwork

Self-Management Skills

Hard Work/Smart Work

Self-Motivation

Time Management

Stress Management

Change Management

Get Started

Access leadership tools specific to your current role at Chick-fil-A and learn what steps must be taken to reach the next step in your leadership journey.

Team Leaders

Team Leaders

Area Leaders

Area Leaders

Assistant Managers

Assistant Managers